Privacy policy

This page explains how this website — an independent information guide about NUSTAR Online — collects, uses and protects your personal data. It is written in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission (NPC) of the Philippines. Reading it takes a few minutes and helps you understand exactly what happens with any information you share with us. If anything is unclear, you can reach us through the contact form on this site.

Who is responsible for this website

This is an independent guide site. We are not NUSTAR Online, not NUSTAR Resort and Casino, and not any entity of the Gokongwei Group. We do not operate a casino, accept deposits, hold player accounts or pay out winnings. For anything related to your NUSTAR Online account, visit the official platform at nustargame.com directly.

We are the data controller for information collected through this website. For privacy-related requests or concerns, please use the contact form available on our site. We do not publish a postal address or a named Data Protection Officer on this page, in line with our size and role as an information-only publisher. You can also read more on our About Us page.

Affiliate disclosure: This site earns a referral fee when a reader registers with NUSTAR Online through our links. This does not affect the price you pay or the terms you receive. Our editorial content is written independently.

What data we collect

We collect only the data we need to run this site and answer your questions.

Data type	What it includes	Why we collect it
Contact form messages	Name, e-mail, message text	To reply to your enquiry
Technical data	IP address, browser type, device type, referring URL	Site security and performance
Analytics data	Pages visited, time on page, clicks (aggregated)	To improve content quality
Cookies	Session tokens, analytics identifiers	Site function and usage analysis

Why we use the data and on what legal basis

We process your data on three legal bases recognised under the Data Privacy Act of 2012: legitimate interest (running and improving this site), consent (cookies you accept), and contractual necessity (responding to messages you send us). We do not use your data for automated profiling or targeted advertising on this site.

Cookies and how to manage them

We use cookies for two purposes: keeping the site functional during your visit, and collecting anonymised analytics data to understand which pages are most helpful. We do not place advertising cookies.

You can manage or remove cookies at any time through your browser settings. Most browsers let you block third-party cookies or clear all stored cookies after each session. Disabling cookies may affect how certain pages load, but it will not block you from reading our content — including guides such as our responsible gaming page.

Sharing of data and third-party services

We use third-party services to host this site and analyse traffic. These providers may process technical data on our behalf:

Web hosting provider — stores site files and logs server requests
Analytics provider — receives anonymised page-view data
Contact form processor — routes your message to our inbox

We do not sell your personal data. We do not share identifiable information with advertisers. If we are required by Philippine law or a lawful order to disclose data, we will do so to the minimum extent necessary.

How long we keep data and how we protect it

Contact form messages are kept for up to 12 months, then deleted. Analytics data is retained in aggregated form with no personal identifiers. Technical logs are automatically purged by our hosting provider on a rolling basis. We use HTTPS encryption on all pages and restrict access to any stored data to authorised personnel only.

Your rights under the Data Privacy Act of 2012

As a data subject under Philippine law, you have the following rights:

Right to be informed — to know what data we hold about you
Right of access — to request a copy of your data
Right to rectification — to correct inaccurate data
Right to erasure — to ask us to delete your data
Right to object — to stop processing based on legitimate interest
Right to data portability — to receive your data in a usable format

To exercise any of these rights, please use the contact form on this site. We will respond within a reasonable time and no later than the period required by the NPC. If you believe your rights have not been respected, you may file a complaint with the National Privacy Commission at privacy.gov.ph (plain text — not a link).

Remember: This privacy policy covers only this independent guide website. It does not cover the data practices of NUSTAR Online itself. For the official NUSTAR Online privacy policy and account-related data requests, visit nustargame.com directly. For questions about NUSTAR Online games and account access, our frequently asked questions page may help.

Changes to this policy

We may update this policy if the way we operate this site changes or if Philippine data privacy rules are amended. The date at the top of this page will reflect the most recent revision. We encourage you to check back occasionally. Continued use of this site after a change is posted means you have read and understood the updated policy.